This post is part of a series in which a Skystra community member writes for Insights to share their knowledge of a specific problem and how to fix it.
The ERR_TOO_MANY_REDIRECTS error in your Chrome browser indicates that the page you’re attempting to visit is in a “redirect loop.” The phrase “redirect loop” means that the website you’re trying to visit can’t stop sending your browser to a different location.
These are the probable causes of the ERR_TOO_MANY_REDIRECTS error:
Your Chrome browser is possibly out of date
Solution: Update your Chrome browser.
Steps: Open the Chrome menu and select Help -> About Google Chrome option. Chrome browser will update itself automatically if it’s out of date. Restart Chrome browser and check if the issue in question still occurs.
There is a problem with the cookies stored for the website you’re trying to visit
Solution: Delete all cookies in your Chrome browser, restart it and then check to see if the problem in question still exists.
Steps: Go to the More Tools menu in Chrome and select Clear browsing data. Clear your cookies and restart Chrome.
There is a coding error on the website you’re attempting to visit
Solution: Contact the website owner and try to make them aware of the problem.
If you’re the website owner, you can check your .htaccess file and undo any recent changes to see whether website functionality returns to normal.
Your browser could be potentially infected with malware
Solution: Run an anti-virus and anti-malware program such as Malwarebytes for example to clean the malware.